Frequently Asked Questions
Everything you need to know about our handcrafted art jewellery.
What materials are used in Kaushalya Art Jewellery?
We use high-quality brass and copper as base metals, finished with premium gold plating, silver plating, or antique polishes. Our pieces are accented with semi-precious stones, high-grade kundan, and faux pearls.
How should I care for my jewellery to maintain its shine?
To preserve the luster, avoid contact with water, perfumes, and hairsprays. Store each piece in a separate airtight pouch or the original box provided to prevent oxidation and scratches.
Do you offer international shipping?
Yes, we ship our art jewellery worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at the checkout page.
What is your return and exchange policy?
We offer a 7-day return policy for unused items in their original packaging. If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery for a replacement.
Are your jewellery pieces hypoallergenic?
Our jewellery is nickel and lead-free, making it safe for most sensitive skin types. However, if you have specific metal allergies, we recommend reviewing the product description for material details.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email and SMS containing a unique tracking ID and a link to monitor your shipment's progress in real-time.