Returns & Exchanges
At Kaushalya Art Jewellery, we strive for perfection in every piece, but if you are not completely satisfied, we offer a hassle-free return and exchange policy within 7 days of delivery. Please ensure that all items are returned in their original packaging with tags intact to maintain the exquisite quality of our handcrafted jewellery.
Initiate Request
Log in to your account and navigate to 'My Orders' to select the item you wish to return or exchange within the 7-day window.
Quality Inspection
Once your request is approved, pack the jewellery securely; our team will review the item upon arrival to ensure it is in its original, unworn condition.
Reverse Pickup
We will arrange a complimentary reverse pickup from your registered address through our trusted courier partners at a time convenient for you.
Refund or Exchange
After a successful quality check, we will process your full refund to the original payment method or dispatch your exchanged piece within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing